Welcome to Knife & Supply Company, LLC!

Welcome

Hello,

Knife & Supply Company was established because of a love of knives and all things related. You will find the owner and service representatives of Knife & Supply Company to have n in-depth understanding of knives and equipment.

Knife & Supply Company was desgined with the small sporting shop in mind where you can come and get what you need paired with friendly service. That's what this company desires to bring to the Internet. So, browse around and/or drop an email. We love to hear from customers with comments (good or bad). Please, send us your questions or comments and let us take care of you.

Thanks,
The Knife & Supply Company Team

Policies

If you have questions regarding ordering, delivery, etc. please refer to this Info section first. If you don't find what you're looking for on this site, drop an e-mail. We'll help you find it! If your question is not answered here, please e-mail us at Service@knifesupplycompany.com.

Please do not send returned items to the Knife & Supply Company, LLC address. For return authorization please e-mail us at knifesupplyco@yahoo.com (see return policy below).

Nevada residents, please add 7.75% sales tax.

Return Policy

Our goal is 100% customer satisfaction. If you are not happy with your purchase for any reason, just return it to us for a full refund or exchange minus any restocking fees as explained below.

What if I don’t Like it? - (Our 30 day guarantee.)

Returns are gladly accepted for 30 days from the date you received your item as per the tracking information. You get 100% of the purchase price of the item/s that you return. We won't ask you a single question. The main rule; the item you purchased cannot be used, damaged, sharpened, baked, fried, bent, painted, melted-down, or altered from the new and original condition in any way. Customers wishing to return merchandise must first contact us at Customer Returns & Service and obtain a Return Authorization (RA) number. Don't just stick it in the mail and wish for the best. RA numbers are valid for 10 days from the date of issuance. All items must be returned in the original packaging.

If an item is returned after the 30 days from purchase, and we accept it, you will be assessed a 20% restocking fee.

What if the product is defective? (Answer: We blame someone else.)

Defective products are eligible for credit or replacement within 30 days of customer invoice date. Replacements will be shipped upon receipt of defective merchandise via ground shipment at the expense of Knife & Supply Company, LLC. Packages must have RA number written visibly on shipping box with a brief description of the product defect inside. All items must be returned in the original packaging. Please contact us at Service@knifesupplycompany.com to get the RA number and instructions. Knife & Supply Company, LLC does not handle repairs.

Backorders

All in-stock items are shipped at time of order; out-of-stock items will be placed on backorder and customer will be notified. All backorder items will be shipped at the time the product becomes available. If backorder period exceeds 30 days, we will notify the customer prior to shipment release. In the event of partial shipment, each shipment will be billed separately. Backorders are shipped at prices in effect when the item was ordered.

Ordering out of stock items

We want the customer to be able to lock in a current price when an item is not in stock. Purchasing an out of stock item also allows the customer to "grab a place in line" to be the next to receive the desired item.

There are a lot of items that sell out before we even get the inventory in stock. The ability to order from items that are not currently stocked will allow the customer access.

We will do everything we can to keep you notified of the approximate ship date of the out of stock item that you ordered. These sometimes change due to various reasons.

There is a special PayPal payment link at the bottom of the page on out of stock items where you may place your backorder.

Shipping

Shipments are generally sent via UPS ground. Shipping charges are non-refundable.

Option 2: We will hand deliver your package ourselves. The service fee for this is $1,995.95 plus cost of transportation, lodging, meals, a pair of new boots (We don't want to show up looking shabby) and a voucher for necessary reading material if we are to take a flight. Please email us for further details and arrangements. Disclaimer: No guarantee on demeanor upon arrival as we do hate to travel.

Warranty

All warranties for products purchased through Knife & Supply Company, LLC are provided by the respective manufacturers. We will be glad to help you with submitting any issues, claims and questions concerning product warranties directly to the manufacturers.

Limitation of liability

Under no circumstances shall Knife & Supply Company, LLC or any other party involved in creating, distributing, or supplying products for Knife & Supply Company, LLC be liable for any direct, indirect, incidental, special, or consequential damages that result from products purchased from Knife & Supply Company, LLC, the use or inability to use the site, the cost of procurement of substitute goods and services, unauthorized access to or alteration of your transmissions or data, statements or conduct of any third party on the site. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through the Web site. In the event that your state does not allow the exclusion or limitation of liability for damages, in such states liability is limited to the fullest extent permitted by law.

* Placing an order indicates acceptance of all terms and policies stated herein

* All Knife & Supply Company, LLC policies and procedures are subject to change without notice

International Orders (Outside of the United States)

Due to the overwhelming amount of international credit card fraud, we are unable to accept international credit cards unless your card is up-to-date with correct addres and it clears our merchant credit card tracking system. We will accept PayPal for orders outside of the United States.

Availability

The majority of the items displayed in the store "Ship Next Business Day". The order will be filled upon receipt and will be shipped the following business day for you. We will obtain a tracking number for you ASAP. There are times when the item ships before we update you on the tracking number. However, we will get this number to you for your convenience as soon as we obtain it.

If you need something immediately that is in stock but also want something that is backordered, please place separate orders for these items so that we will receive payment to cover the separate shipping. Otherwise, we will ship all of the items together when they come available.

If you have any questions, please feel free to contact the customer service number.

Thanks,
Knife & Supply Company Staff

Eagle Pass, TX 78852
1-866-390-0869

knifesupplyco@yahoo.com